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Disneyland shuns solo disabled visitors

Cinderella's castle at Tokyo Disneyland

Disney has tried to be more inclusive to their theme park visitors, but in doing so they haven’t worked any magic for disabled customers.

Major attractions such as Seven Dwarfs Mine Train and Rise of the Resistance can see queues of up to a couple of hours, but there is a solution.

Those happy to fork out $15 - $35 at Disney World in Florida and Disneyland in California can opt for Disney Genie+ permitting holders to use the Lightning Lane when their allocated time is called.

Disabled visitors can use the Disability Access Service (DAS), those using the system can choose their ride on the My Disney Experience App fast tracking them to the Lightning Lanes.

But some of the attractions are not fully inclusive, for example the TRON Lightcycle/ Run carriages are not accessible for obese riders.

At Tokyo Disney Resort you need to purchase individual priority lane passes which can become quite expensive.

When it comes to accessibility the Japanese resorts have been accused of discrimination by not permitting any disabled person to ride by themselves.

An article published on the Inside the Magic website highlights an online complaint raised by a disabled visitor who said:  “We went on 20,000 leagues under the sea. They wouldn’t let me go on alone even though I explained I could walk and evacuate.”

They experienced similar problems at Tokyo DisneySea where they:  “Started with getting a fast pass to Journey to the centre of the earth . Because they still wouldn’t let me go on by myself, I had to get a fast pass and then stand for about 5ish minutes without my chair to go on. Made me feel pretty ill but mostly worth it, was a fun ride. The disability discrimination here is a really annoying part of an amazing park. That and being quizzed at the front of every ride, it’s much less efficient than USA.”

There was even more commotion at the Raging Spirits attraction where the visitor had to be removed from their wheelchair whilst queuing so they could board the ride.

The disappointed guest, who has food allergies, said: “So in conclusion and a warning: if you’re a disabled person travelling on your own, you can’t go on anything. This is a giant shame, being treated like a child, even though I am a disabled adult who can evacuate and walk alone. When I asked, they said it was just the rules.

“Not blaming the CMs, but as a park-wide rule, this is ridiculous. (I’ve been on Space Mountain, Thunder Mountain etc. on my own in USA). The food thing is a giant pain as well. It’s so difficult.”

[ Tokyo Disneyland was the first Disney park built outside the United States, it opened on April 15th, 1983 ]

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