Music news

Disabled mum of two distraught after being told she can only take one child to Taylor Swift gig

Taylor Swift

A disabled Taylor Swift fan has received an apology from Ticketmaster after she was not allowed to buy enough tickets for her daughters.

Cat Dafydd was told she could only purchase one accessible ticket, which comes with a complimentary one for personal assistance, for Taylor’s gig at Cardiff’s Principality Stadium.

The mum, who uses a wheelchair after suffering a spinal cord injury, had to spend £1,800 to see the show in France with her two daughters because the family could go all together under Ticketmaster UK guidelines.

The company has now issued an apology to Dafydd, giving her three complimentary tickets for the gig, but their policy on accessible tickets has not changed.

Ms Dafydd, from Llandysul, Ceredigion, contacted Ticketmaster in June 2023 enquiring if she could book Taylor tickets for herself and her two daughters.

But she was told disabled customers could only purchase one ticket and a free one for their PA.

Dafydd told BBC News: "I can't take my daughters, but if I didn't have a disability I would be able to.

"It made me feel, as a disabled person, as if I was worth less than anyone else."

Cat Dafydd with her two daughters

Cat Dafydd with her two daughters

The mum, determined to take her children to the tour, opted to spend £1,800 on a hospitality package through a different website for a Taylor show in France.

But one of her daughters, 11-year-old Elliw, was concerned how much stress it would put on her mum travelling to Europe.

"The day before the concert, my mum will probably be in a lot of pain and will have to lie down on the bed," said Elliw.

Ms Dafydd said: "Being disabled has cost me so much more in order to just have a wonderful experience with my children that other people can have really easily."

The mum complained to Ticketmaster in June 2023, but did not receive a reply.

It wasn’t until the BBC contacted the company for a comment that Ticketmaster apologised and offered the family three free tickets.

Ticketmaster said the situation was "not handled according to the standards we have set for ourselves".

Managing director of Ticketmaster UK, Andrew Parsons, added: "We take accessibility very seriously and always work with venues and promoters to accommodate requests wherever possible.

"We apologise to Ms Dafydd and are pleased that the situation has now been resolved.”

Elin Williams, from Disability Wales, said purchasing gig tickets can “take hours” for disabled fans.

"Very ironically, the process of buying accessible tickets isn't accessible," she said.

"It's very unfair when non-disabled people can buy a ticket in a few simple clicks in under a couple of minutes, when it can take hours for disabled people.

"It means that people are put off from being able to go to these shows because of the inequality and barriers that exist."

A spokesperson for Cardiff’s Principality Stadium, said: "Our role as host venue is to work in partnership with the promoter and ticket operator to deliver a safe and enjoyable experience for all fans attending the stadium."

[ The opening night of Taylor Swift's The Eras Tour in Glendale, Arizona broke the record for the most-attended concert by a female artist in the US with 69,000 fans. ]

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