Able2UK Losers

Safari Park refuses wheelchair visitor free companion ticket because she couldn’t prove disability

Ellie Greenaway in her car

A woman said she denied an essential complimentary ticket for her personal assistant at Knowsley Safari Park because she could not prove she was disabled.

Ellie Greenaway, from St Helens, arrived at the tourist attraction on 3rd April in an accessible car but was allegedly refused a free companion ticket because she was unable to prove her disability.

The park is part of the Access Card scheme which allows registered disabled people free or discounted entry to hundreds of venues across the country.

But because Greenway was not in possession of a card, she was not permitted to bring her PA in for free.

She told Liverpool Echo: “As we arrived there was a sign saying online tickets only so we booked our tickets just before entering. I was told by the lady on the desk that I needed a Nimbus card as proof of my disability to access the park. I told her I didn’t have that but I had my PIP disability letter and she just refused it.”

Greenway claims another member of staff showed "absolutely no empathy or compassion" despite her being "so upset and crying."

The Access Card, developed by Nimbus Disability, entitles disabled people to book tickets without facing the embarrassment of answering questions about their disability over the phone or in person.

Knowsley Safari Park joined the Access Card scheme from 1st January 2024 offering an essential companion ticket for disabled people so they can have assistance around the park.

Greenway said:  “The fact that I was strapped into my wheelchair in my accessible car wasn’t enough either! I feel so frustrated that I have been treated this way.”

A spokesperson for the safari park said: “We’re proud to offer free guest access for essential companions, which is facilitated through the Nimbus Disability Access Card Scheme. Essential companions are required to provide the Access Card at the entrance and details about this are available on our website and during the ticket booking process.

“We are sorry to hear that Ellie’s experience was not the one she hoped for and certainly not the experience that we strive to deliver. If Ellie or her essential companion would like to contact us and provide further information about what happened, this is something we’ll look straight into.”

[ The first lion drive-through opened in 1963 in Tama Zoological Park in Tokyo. ]

Related Articles

Help support us continuing our groundbreaking work. Make a donation to help with our running costs, and support us with continuing to bring you all the latest news, reviews and accessibility reports. Become a supporter or sponsor of Able2UK today!

Able2UK Logo