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Disney changes its policy for access visitors after non-disabled people ‘take the mickey’

a parent and child in front of Cinderella's castle at disney world

Disney has changed its policy for disabled visitors at their theme parks after a number of people have been pretending they have a disability so they can skip queues.

The policy was launched for people who “are unable to wait in a conventional queue for an extended period or time” giving visitors the opportunity to arrive at an attraction at a given time so they don’t have to wait in the queue which can amount to more than an hour.

But because a number of people are taking advantage of the system, a new rule states a disabled visitor can only take “immediate family” on rides or groups of four will have to join a virtual video meeting which will access if they are eligible for the Disability Access System [DAS].

The policy is set to come into force on May 20th at Disney World in Florida and June 18th at Disneyland in California.

A notice published on Disney’s website states: “will be permanently barred from entering Walt Disney World Resort and the Disneyland Resort, and any previously purchased annual passes, magic key passes, tickets and other park products and services will be forfeited and not refunded”.

There has been an increase in the number of people signing up to the system over the past few years.

Len Testa, the co-author of the Unofficial Guides to Walt Disney World and Disneyland, told The Washington Post: “The system has always had some level of questionable use, if not abuse.”

He said Disney “knew that the system was under more stress than it could handle”.

[ Both Steve Martin and Michelle Pfeiffer used to work at Disneyland before making it big in Hollywood. ]

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