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Train service launches app for disabled passengers

A person using the accessible app

A new app has been launched assisting disabled train passengers by Avanti West Coast train service.

The ground-breaking device allows users to contact the firm’s social media team via WhatsApp so they can share information on accessible travel when they need additional help at stations, such as a lift being out of order or they can’t find a member of staff.

An additional app, Be My Eyes, will provide extra support for passengers with vision loss so they can speak to a sighted member of staff who can help with their journey so they can help check they have correct tickets or even read the label on a food item before making a purchase.

Avanti West Coast accessibility and inclusion manager Brandon Peat said: “We know the value of creating a dialogue with those who have a shared understanding, which is why we’ve launched Travel Companion to connect our disabled customers with accessible travel experts during their journey.

“Through the use of accessible technology, our partnership with Be My Eyes, and first-hand knowledge from our people, we want to build a rapport with our disabled customers so we can assist them in the best possible way.

“By providing a dedicated channel, we hope those who may need additional assistance are reassured they can get that bit of extra help when they need it, as well as give them more confidence to make journeys independently.”

[ Avanti West Coach launched the first Accessible Rail Travel social media forum in April 2021 ]

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