The O2

The O2
The O2 Image credit:


ADDRESS: Peninsula Square, London SE1 0DX

CONTACT: 020 8463 2000


Booking Tickets

There’s a handful of ways you can book accessible tickets for The O2 Arena, Building Six, indigo at The O2 and Up at The O2…

You can Typetext 18001 020 8463 3359

Call 020 8463 3359

Visit the venues website where you can make an online booking.


Or just turn up at the box office which is open between Noon and 7pm and later on event nights, you’ll find an accessible window which will make your booking easier and an enhanced audio system.

Personal assistances are entitled to a complimentary ticket.

The box office for Up at The O2 is open between 9am – 7pm.

All accessible bookings at The O2 accept the Access Card.


As well as a number of ways to book tickets there’s also a few choices when it comes to reaching the venue.

All the boats on the Thames Clippers service can carry up to four wheelchairs, although if the chairs are folded the service can accompany up to seven – please note this refers to the larger boats.

Members of the Thames Clippers Mobility Recognition Scheme are also permitted to bring their mobility scooters on board. For more information email or call 020 7001 2200.

Apart from the piers at Wandsworth Riverside Quarter, Putney, Cadogan and London Bridge are wheelchair friendly.

Guide Dogs and assistance dogs are also welcome on the boats although they are not permitted on the seats.

The boats provide audible ‘next stop’ announcements and the piers provide a visual ‘next boat’ messaging service.

Staff will be on hand if you require help boarding and disembarking the boats.

Don’t fancy travelling by water? You can opt for the most common form of transport in London…The Tube.

North Greenwich Station offers accessible toilets, step-free platforms, an induction loop, low-level ticket machines, accessible exit/ entrance gate and welcomes assistance dogs.

The bus stop also provides step-free access.

Coming by Car? Although it’s free to drop-off at the marked location, situated 150m from the main entrance, blue badge holders must pay to park.

If you are attending an event it’ll cost £16 or £14 if you pre-book by calling 020 8463 6718. For all other visits to The O2 you’ll be required to pay the standard hourly rate in Car Parks 2, 3 and 4. If you are catching a movie at Cineworld take your cinema stub to the parking office, located opposite Car Park 2 to claim four hours free parking – please note this service is not available if you park in Car Park 4.

Fancy arriving by the Emirates Air Line? The service has step-free platforms and is wheelchair accessible although your chair must not exceed 80cm in width – so Mobility Scooters are not permitted on the service.

Guide Dogs and assistance dogs are also welcome on the boats although they are not permitted on the seats.

Staff will be on hand if you require help boarding and disembarking the cabins.

Venues inside The O2

The O2 Arena

The access entrance for The O2 arena is situated at Entrance B. If there is a queue you can bypass waiting around by speaking to a member of staff.

If you require assistance please call 0208 463 2211 to arrange a member of staff who will escort you to your seat. Wheelchair spaces can be found on Level 1 giving you a clear view of the stage next to a seat for your companion.

Accessible seating are located on all levels which range from aisle seats, step-free, a few steps leading to the seat, seats near toilets and seats providing unblocked views.

If you have a wheelchair but prefer a seta you can leave your wheelchair at one of the information desks which can be found around the venue.

Accessible dogs are permitted in wheelchair bays, if you are placed in an accessible seat you can leave your dog at one of the information desks where they will be looked after by a member of staff.

Accessible unisex toilets are located on all levels close to the wheelchair bays.

Visitors who are hard of hearing can use the Assistive Listening Devices (ALD) which work with digital hearing aids and hearing aids with T-position settings. The ALD’s can be borrowed from the information desk providing you leave a form of ID – Which can be collected when you return the devices.

If you require a power supply please make the venue aware before you purchase your ticket.

Please be aware some performances feature strobe lights, flashing lights and special effects.

Idigo at The O2

The entrance to the venue is a smooth surface accessible for wheelchairs.

Wheelchair spaces and accessible toilets can be found on every level.

Up at The O2

Climbers wishing to walk over The O2 must be able to walk unaided, although the venue does stage wheelchair climbs throughout the year.

For more information please call 020 8463 2680 or email

You will be moved into an adapted wheelchair, if you are unable to climb into the new chair independently your personal assistant can help. Members of staff are not permitted to carry or move guests.

The climb costs £28, which includes a complimentary ticket for your personal assistant.

During the climb you will be accompanied by four guides who will help you through your journey by using a pulley system.

When you descend please be aware you will be facing backwards.


The ticket office is equipped with a lower counter.

There are lifts to all levels and the concourses are step-free.

Access seating is available in all the screens.

Accessible toilets are located throughout the venue.

Some films offer Audio description.

Fancy a bite to eat during the movie? You will find a lower counter at the snack bars.

Building Six

There is a lift which travels to all levels.

Accessible toilets can be found on all levels.


There was a private concert for residents and the staff to launch The O2 (Previously known as ‘The Millennium Dome). ‘The O2 Premiere’ featured Basement Jaxx, Kasier Chiefs, Tom Jones and Peter Kay – but the event wasn’t publicly advertised.