Venue access reviews

The O2 Arena - London

The O2 arena

Access information for the O2 Arena.

VENUE: The O2 Arena

ADDRESS: Peninsula Square, London SE10 0DX

CONTACT: 020 8463 2000


If you have accessible requirements you may find it easier to use Entrance B and if there is a queue please ask a member of staff who will escort you to the entrance.

All the main concourses are level with step free access.

You can require wheelchair escorts on event days by phoning 0208 463 2211

Viewing platforms are situated on Level 1 with free standing fold out seats available for PAs, family, friends and non-wheelchair users offering an unobstructed view of the stage even if the crowd are standing.

Accessible seating is located on all levels – the seats are on the aisle or with no or few steps. Please not at some events the crowd will stand. If you have trouble standing please mention this when booking your tickets as you may be better suited on one of the viewing platforms.

If you are arriving in a personal wheelchair you may leave this at the information desk until the end of the event or when you want to leave.

Assistance dogs are permitted in wheelchair bays. If you are placed in accessible seating you can leave your dog at the nearest information desk.

Unisex accessible toilets are situated on every level next to wheelchair bays. There is a Changing Places fully accessible toilet near Block 104 on Level1 with a standard wheelchair accessible toilet, height-adjustable changing bench and a hoist. Speak to a steward for access.

You can bring medicines or medical equipment to the venue and request a form authorising your medication [if you wish] by emailing [email protected] This is also the address to request an exemption form should you need to bring your own food and drink for medical purposes.

Assistive Listening Devices are available for people with hearing loss. They work with digital hearing devices that have T-position settings. If you do not have a hearing device earphones are available on request. You will need to leave a form of ID if you wish to borrow a device which you can collect when you return the device.

Some wheelchair bays are next to a power supply. If you need this facility please speak to customer services before you purchase a ticket.

Please note some performances include pyrotechnics, flashing lights and other special effects.


In August 2007, Prince began a series of 21 sold-out nights at the O2 Arena


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