Venue access reviews

Eventim Apollo

Eventim Apollo

Access information for the Eventim Apollo.

VENUE: Eventim Apollo, London

ADDRESS: 45 Queen Caroline Street London, England W6 9QH

CONTACT: 0208 563 3800 / / [email protected]


The venue does not have dedicated parking, only a drop-off point outside the entrance on Queen Caroline Street, although blue badge holders can park for free - if they display their badge and clock correctly - in any shared use bay in Hammersmith & Fulham borough.

Blue Badges parking bays can be found at.

  • Margravine Road (side of road: north-east) from a point 0.36 metres north-west of a point opposite the common boundary of Nos. 5 and 7 Margravine Road
  • Lochaline Street (side of road: north-west) from the common boundary of Nos. 8 and 10 Lochaline Street
  • Yeldham Road (side of road: south-east) the party wall of Nos. 64 and 66 Yeldham Road
  • Biscay Road (side of road: north-east) the party wall of numbers 69 and 71 Biscay Road, south-westward

The closest underground station is Hammersmith on the District and Piccadilly lines which has wheelchair access.

Hammersmith Bus Station situated inside Broadway Shopping Centre opposite the venue is wheelchair accessible.

If you require accessible seating at the Eventim please email the venue (details above). The team operates 10am - 5m Monday - Friday and will aim to reply within 5 working days.

You can also phone the venue (details above) lines are open 10am - 5pm Monday - Friday.

The venue has an access ramp outside the main entrance from the street. The foyer and bars are situated on the ground level.

The first level can be reached up 30 steps to the circle bar/ foyer.

The Box Office, accessible platforms, accessible toilets and stalls are situated on the step-free ground level.

There are a limited number of rear stalls standing and rear circle standing located behind the seated customers, but as the audience may stand you are not guaranteed an unrestricted view in these areas.

There are:

  • 30 steps from the main entrance to the circle foyer.
  • 10 steps from the circle foyer to the circle auditorium entrance.
  • 12 steps from circle auditorium entrance Row F to A.
  • 39 steps from circle auditorium entrance Row G to Z and rear circle standing.

Please note the venue does not have a lift.

The accessible platforms are situated in the rear corners of the stalls with step-free access from the street and can accommodate up to 8 access ticket holders and their personal assistant. Seats are provided for non-disabled ticket holders and personal assistants.

You buy accessible platform tickets in pairs by contacting the venue, if you can provide proof of your disability (a copy of a PIP document, blue badge or Access Card) you will be entitled to a free ticket for your PA. If you would prefer a general ticket the venue will liaise with the promoter who will decide if you can be granted a free ticket for your PA. 

The main floor slopes away from the accessible platforms to provide an unrestricted view of the stage.

Eventim Apollo works with the Hidden Disabilities Sunflower Scheme. Staff will be on hand to assist ticket holders wearing a Sunflower lanyard.

Accessible ticket holders are advised to arrive 10 minutes before doors open so they can have priority access.

There are two accessible toilets situated at the rear of the stalls which can be opened by a RADAR key, if you do not have a RADAR key please speak to a member of staff.

If you need to bring medication or medical equipment please notify the venue before your visit.

There is a hearing loop system covering most of the stalls area and Blocks 8,9 & 10 in the circle. Amplification headphones and neck loops are available for a refundable price of £5 from the Box Office.

If you require a BSL interpreter these can be arranged at some performances. Please contact the venue as soon as possible if you require this service. 

Assistance Dogs are welcome at the Eventim Apollo, please notify the venue before the performance if you are bringing your four legged companion.

Please note some performances may contain strobe lights. Please contact the venue prior to the show to give staff time to speak to the promoter to find out if this will be used in the show.

The box office and several bars on the ground floor have lowered counters.


Eventim Apollo opened in 1932 as the Gaumont Palace and became the Hammersmith Odeon in 1962.


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