Festival access reviews

BST HYDE PARK

b s t main stage

FESTIVAL: British Summer Time

WHERE: Hyde Park, London

WHEN:  29th - 30th June, 4th - 7th July, 12th - 14th July 2024

HEADLINERS: 29th June - SZA, 30th June - Kings of Leon, 4th - Morgan Wallen, 5th July - Andrea Bocelli, 6th - Robbie Williams, 7th - Shania Twain, 12th - Stevie Nicks, 13th - Kylie, 14th - Stray Kids

HOW TO BUY ACCESS TICKETS 

You can download an easy-read version of the Accessibility Map for BST Hyde Park from the festival’s website.

To apply for a free Personal Assistance ticket please book follow this step-by-step guide..

  1. Log on to axs.com, or if you are starting from the BST Hyde Park website, please select the Accessible ticket tab from the ticket section
  2. Select your event
  3. Select the Accessibility tab (either Viewing Platform or Ground Level Viewing Area)
  4. Confirm 2 tickets (this is the only option as these are sold in pairs)
  5. Select Continue
  6. Check you’re happy with the price and have selected the correct tickets
  7. If you require a blue badge car park pass, there is an option to add this to your order (this is free of charge but subject to availability)
  8. If you’re happy, select Continue to checkout
  9. Review your booking and select continue (please note the only delivery method available is via AXS Mobile ID within the official BST app)
  10. Select Continue
  11. Sign in if you haven’t already done so, or create an account
  12. Enter your credit card details to purchase your tickets
  13. Go to the festival website and submit your supporting documentation here - please ensure you have the documentation ready
  14. Submit your documentation
  15. The team will review your request (this is not an immediate process – it may take up to 3 weeks)
  16. Once your documentation has been accepted, you’ll receive an email notification confirming your request has been granted
  17. You’ll be issued with a Personal Assistance ticket at no extra cost that will be added to your Mobile ID account within the BST app
  18. If we can’t process your request, or if we need further details, you’ll be contacted by our Customer Service team
  19. Download the Official BST app to access your tickets

If you need to book a free PA pass for any other ticket type please contact the festival team by calling 0844 824 0300 (18001 0203 481 55 06 For Typetext). Lines are open Monday - Friday 8:30am - 8pm, Saturday 8:30am - 6pm. Sunday 9am - 6pm.

You can also leave a message on 020 7757 7853 with your name and phone number at any time so somebody can call you back.

If you prefer you can also email [email protected] somebody will reply within 2 working days.

f the event is in 3 or less days you are advised to phone.

You are required to complete the Supporting Document Form four weeks prior to the event if you wish to use the accessible facilities at BST Hyde Park and claim a complimentary ticket for your PA.

You also need to provide proof of your disability with a copy of one of the following…

  • Evidence of being severely sight impaired
  • Front page of DLA letter
  • Front page of Attendance Allowance letter
  • CredAbility Access Card- +1 category requirement
  • An Assistance Dog ID card
  • Receipt of Personal Independence Payment (PIP)
  • Evidence of War Disablement Pension

ACCESS INFO

Blue badge spaces are limited, you can apply for an accessible space when booking your event tickets.

Accessible spaces are free although you are required to provide matching Photo ID and your ticket upon arrival.

The accessible car park will be located to the west of the event site and there will be a buggy service to take you to the event’s accessible entrance operating an hour before doors open although for safety reasons the shuttle may start up to 30 minutes after the show ends.

You will receive full parking details before the event.

For further information about Blue Badge Parking in London please visit the Westminster website or call 020 7641 6000.

The closest tube stations are Green Park (step free access) – 1800m from site, Knightsbridge – 970m, Hyde Park – 1130m, Marble Arch – 660m

All TFL buses have level access and are able to accommodate a wheelchair user.

After the event some of these stations may be temporarily closed so please ask staff/ police for advice on how long you will need to wait.

American Express presents BST Hyde Park, which takes place on a predominantly grass surface at the Palace Ground on the East Side of Hyde Park.

All entrances are situated along a hard standing pathway, apart from Serpentine Road to the Accessible Entrance.

Once inside the Accessible Entrance there is a tarmacked path to the Viewing Platform/ Ground Level Viewing Area.

If you have an Accessible ticket you can also enter through the North or South Entrances.

The Accessible Entrance is situated on the West side of the site and is reserved for access visitors.

The Box office has a lowered counter and an induction loop located on the south side of the site on Serpentine Road next to the bandstand.

There will be an Access Manager at the Access Customer Service Hub near the entrance to the Accessible facilities to answer any questions you may have.

Providing you have pre-booked you can use the raised viewing platform at The Great Oak Stage (Main Stage) if the Ground Level Area is not suitable for you.

The Ground Level Area at The Great Oak Stage offers an unrestricted view of the stage and offers seats for those unable to stand for a long period of time.

There will also be a viewing platform situated at The Second Stage for pre-booked customers.

BSL performance interpreters will be operating for all acts on the Great Oak Stage.

There will be a Changing Places Unit situated in the sanitation block behind the Viewing Platform/ Ground Level Viewing Area.

Charging points will be available at the Viewing Platform.

Where possible bars, merchandise stands and food outlets will have lowered counters.

If you request merchandise in an alternative format please email [email protected] within a reasonable timeframe.

If you need some quiet time head to the Welfare Tent in the North of the site.

If you wish to bring an assistance dog please email [email protected] within a reasonable timeframe.

There will be a fridge situated at the First Aid point at the North of the site if you need to store medication.

Please be aware some acts on the Great Oak stage may include strobe lights.

For any more access information please email [email protected]

DID YOU KNOW?

The Rolling Stones played British Summer Time Hyde Park in 2012. The last time the band played at the park was in 1969 just two days after the death of their founding member Brian Jones.

OFFICIAL WEBSITE

bst-hydepark.com

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