Festival access reviews

Boomtown Fair

Boomtown fair main stage

FESTIVAL: Boomtown Fair

WHERE: Matterley Estate, Winchester

WHEN:  7 - 11th August 2024

HEADLINERS: TBA

Boomtown embraces the opportunity to create an inclusive environment for all. The festival has a range of access facilities to support Deaf and disabled people to attend. 

Boomtown defines disability based on the SOCIAL MODEL APPROACH which embraces all physical, sensory and invisible impairments, learning disability, mental health, neurodivergent and fatigue conditions.

‍The bookable access provisions include a Personal Assistant Ticket scheme, Disabled Viewing Platforms at selected main stages for disabled people, British Sign Language (BSL) provisions for selected performances, RADAR key locked accessible toilets and 24 hour medical and welfare facility. Please check the contents page below to see the full list of access facilities available.

Boomtown has a dedicated access team who operate The Meadow Accessible Campsite and are available ahead of and during the festival to offer advice and support on the Festival's accessible facilities.

The Personal Assistant (PA) Ticket requests and Access Application process are now open for 2024. Please email [email protected] including your booking reference and the team will send you the link to the application.

Applications for PA and Accessibility are closing 20th June!

Boomtown Festival is proud to have been awarded the Silver level of Attitude is Everything’s LIVE EVENTS ACCESS CHARTER for 2024-2026, demonstrating our commitment to improving the experience for our disabled audiences, artists, and team.

Please note access facilities are specifically designed to support D/deaf and disabled customers and those living with long term health conditions. The Festival cannot offer close parking (unless you are in receipt of a Blue Badge), accessible camping or assistance getting on/off or around the site to people with temporary access needs such as broken bones. If you are pregnant or have recent injuries or illness then please see the MEDICAL & WELFARE page for more information.

ABOUT THE SITE

Boomtown is set in an open green-field hilly site. It has some dirt track paths however most of the spaces involve grass, sand, wooded areas, inclines and uneven terrain. 

Our site consists of two main areas; The City and the Campsite Villages, which are separated by a large hill. The site has a range of stages, both open air and in woodland areas where sand is used for the ground, plus unique pop up smaller scale venues around the City. 

There will be a dedicated accessible campsite for disabled people called The Meadow. This is situated at the bottom of the hill near The City and the main stages.  

Please be aware that areas such as Camp Orchid & Camp Skylark are located on the top of the hill of the Festival site. If you struggle with long walking distances & inclines, we would highly recommend applying to camp at The Meadow Accessible Campsite. 

While there will be some sheltered areas (some woodland areas, smaller venues, stalls and marquees), it is predominantly an open-air event. Ground conditions are therefore weather dependent; if we experience extreme wet weather the ground has a tendency to become muddy and the grass may well get churned up. This means that mobility across the site may become compromised. We ask you to consider this before purchasing a ticket.

Arriving to the Festival 

There is a dedicated Access Customer entrance & lane to the Festival located only at the West Gate Box office, with shorter queue times. This entrance is available to access customers parking in the disabled car park, arriving by coach or via the public drop off point. 

What access facilities are available? 

  • Ease of Festival entry via the dedicated Access Customer lane (at West Entry Gate only) for reduced queue times. This is not available at any other entry gate. 
  • Disabled campsite called The Meadows for tents and campervans
  • Disabled car park close to The Meadow campsite, exact distance will be shared closer to the Festival
  • Use of accessible showers available in The Meadow campsite
  • Charging for wheelchairs and other accessibility aids at The Meadow Access Hub
  • Use of accessible toilets with RADAR key and padlock system across the Festival site
  • Secure medicine fridge in The Meadow campsite
  • Disabled Viewing Platforms at 5 main stages
  • British Sign Language Interpretation for selected performances
  • Accessible transport service, operating inside the Festival. This is not available from car parks to the entry gates. Available for customers with an accessibility wristband only, wait times to be expected

PROVIDING EVIDENCE

In order to approve you for our bookable access provisions including PA tickets, we will request to see some documentation to prove that you are eligible. 

You will be asked to provide one of the following documents. 

  • Any uploaded documents on the application form must be clearly dated within the last 12 months or show the current valid date.
  • List of Supporting Documents Boomtown Fair accepts:
  • Confirmation of Disability Living Allowance, Personal Independence Payment, or Attendance Allowance
  • This must be recent and clearly show the Name and Address of the recipient
  • This must clearly show the rates of Mobility and Personal Care / Daily Living components you have been awarded
  • Boomtown cannot take into account Covid Extension letters, Yearly Update Letters, ESA, UC, Blue Badges, Appointment Letters or Christmas Bonus letters
  • CredAbility Access Card with +1 requirement for a PA , showing on the card WWW.ACCESSCARD.ORG.UK 
  • Evidence that you are registered as severely sight impaired (Blind) and/or D/deaf
  • Recognised Assistance Dog ID card. Please see this section on Assistance Dogs for further information: ASSISTANCE DOGS POLICY
  • War Disablement Pension letter
  • Armed Forces Independence payment
  • A letter from a 3rd party professional aware of your needs
  • This must be recent & clearly state the diagnosis and impact of your conditions described in your application
  • This must be on surgery / official headed paper

Boomtown may be able to take a variety of other documents into account such as occupational health reports, care plans, EHCP’s, OT assessments. We will take these supporting documentation into consideration following the industry standards and Attitude is Everything's charter guidance regarding eligibility. 

If you are applying for a PA ticket, any doctor's note will need to provide evidence that you require 1 on 1 support with daily activities. 

Please ensure you purchase your own ticket (as the access customer) in the general sale and purchase any required campervan and car park passes. We can swap your campervan or car park pass to The Meadow Accessible Campsite if you wish to camp with us once you have completed the Access Application, supporting documentation has been provided to the Access Team and your application has been approved.

PERSONAL ASSISTANT TICKETS

Who Can Apply for a Personal Assistant Ticket?

Deaf or Disabled Festival goers unable to attend the festival without the support of a Personal Assistant (PA) can apply for an additional ticket at no extra cost for someone to accompany you to the festival. Please kindly note PA tickets are specifically designed for individuals that require 1 on 1 support in order to attend. Your PA should be able to assist you in getting around the Festival site, using our facilities along with carrying luggage into and out of the Festival for you. 

How Do I Apply for a PA ticket?

Step 1: Purchase your own ticket (as the access customer) in the general sale, please purchase any campervan and car park passes or coach / train travel when you buy your general ticket: HTTPS://WWW.BOOMTOWNFAIR.CO.UK/TICKETS/ 

You do not need to purchase a ticket for your PA however we will ask to see documentation (detailed in Section 1) to confirm your eligibility before we approve any PA ticket.

If you select the accessibility tick box during the transaction, you will be automatically added to the access database and notified regarding applying for PA Tickets, Meadow Camping and other bookable access facilities

Step 2: Complete the Access Applications, which will open later this year

‍Step 3: The access team will check your documents and if you are eligible, confirm the PA ticket on your ticket account and arrange any other access requests you may have.

What Will My PA have access to?

Your PA ticket will replicate your ticket meaning that if, for example, you have purchased a Camp Orchid pass, the PA ticket will have this added to their ticket at no extra cost. 

If you are travelling by coach, PA tickets will automatically be added to the same coach journey as you (the access customer). 

‍Please note, if you are paying by instalments, the PA ticket will not be issued to your account until the full price of your own ticket has been completed.

REGISTERING FOR ACCESS FACILITIES

Who Can Apply for a use of the bookable Access Facilities? 

Deaf or Disabled Festival goers. Our access facilities are specifically designed to support anyone with physical, sensory and invisible impairments, learning disability, mental health, neurodivergent and fatigue conditions. 

‍How do I apply?

Step 1: Purchase your own ticket (as the access customer) in the general sale, please purchase any campervan and car park passes or coach / train travel when you buy your general ticket: HTTPS://WWW.BOOMTOWNFAIR.CO.UK/TICKETS/ 

‍Step 2: Complete the Access Applications. You will ask to see documentation to confirm your eligibility before we approve you for the access facilities. Please see the Providing Evidence section above for more detail about the documents the team accepts. 

Step 3: The access team will then check your documents and if you are eligible and arrange the facilities you have requested. We will swap your campervan or car park pass to The Meadow if you have decided to camp.

THE MEADOW ACCESSIBLE CAMPSITE

The Meadow is a dedicated campsite for D/deaf and disabled customers, located close to the main town for easier access to the action! This campsite has a dedicated disabled car park a short distance away. Exact distances from the car park to the Meadow campsite will be shared closer to the Festival. 

The Meadow campsite is staffed during the day by the Access Team who can help with day to day festival needs. 

Facilities at the Meadow:

  • Accessible showers & toilets provided free of charge for the access customer
  • The showers are prioritised to those with Accessibility Wristbands who require them for health & hygiene purposes. Other members in your group and/or PA's will not be able to use the shower facilities.
  • Mobiloo Changing Places facility for those requiring use of a hoist and/or changing bed when using the bathroom - HTTPS://MOBILOO.ORG.UK/
  • The Meadow Access Hub with wheelchair charging points and plug-ins for other essential medical and communications equipment
  • A fridge for medicine storage
  • Clinical waste facilities
  • Electricity supply to your tent or campervan for essential medical devices only, such as CPAP machines, pre-approval required

Tents and campervans are placed into different areas within The Meadow campsite so we can allocate space and ensure the campsite is safe and easier to navigate for those with wheelchairs or other accessibility aids.

‍Group Size

Alongside yourself as the access customer, you are welcome to invite up to 2 other friends or family to camp with you in the Meadow plus any approved PA. 

‍Tents at The Meadow

‍There will be a dedicated area to pitch your tents in The Meadow. Your group will have an allocated pitch size in order to accommodate as many D/deaf and disabled customers as possible. We ask that you please be mindful about the size tent you are bringing. We understand you may require a bigger than normal tent for your accessibility needs but wherever possible we encourage you to tent share with others in your group staying with you. There is no electricity hook up provided for tents unless required for essential medical equipment. Please see the Essential Medical Devices section below.

Campervans at ‍The Meadow 

We can accommodate live-in vehicles within the STANDARD CAMPERVAN RULES and the live-in vehicles T&C’S. You must be able to fit within a 5m wide x 7m deep pitch (including the towing vehicle). For vehicles over 7m you must purchase and request two pitches. There is no electricity hook up provided for campervans or caravans unless required for essential medical equipment. Please see the Essential Medical Devices section below.

ALTERNATE CAMPING OPTIONS

You are welcome to camp in any of the other campsites available. These options include:

  • General Camping in Downtown Village or Hilltop Village
  • Pre-pitched tents in either Camplight or Tangerine Fields (for additional cost)
  • Camp Orchid or Camp Skylark (for additional cost)

Please be aware that the above campsites do not offer the same level of access facilities available at The Meadow accessible campsite.

Camp Skylark, Camp Orchid & Hilltop Campsite area are all situated on top of a steep hill. There is a long distance between these campsites, the main arena and The Meadow Accessible Campsite. 

Camp Orchid is a bring-your-own tent campsite. Camp Skylark is a boutique campsite. Both these campsites have wide access toilets & shower facilities for those who have purchased camping here.

Wherever you are camped you are welcome to visit The Meadow and make use of the accessible facilities at any time. Please apply for this via the Access Application Form, when it goes live, to request an accessibility wristband to visit The Meadow and other site wide bookable access facilities.

GETTING TO THE FESTIVAL

Boomtown is set in the rolling hills of Matterley Estate, a working dairy farm in the most westerly point of South Downs National park, near Winchester. ‍

You will receive routing information from the Ticketing Team a few days before the Festival. 

The Meadow Disabled Parking at West Gate

The dedicated disabled car park is located close to The Meadow accessible campsite. Exact distances will be detailed closer to the Festival. 

How do I book the Disabled Car Park close to The Meadow accessible campsite?

‍To arrange accessible parking in The Meadow disabled car park you must purchase a general car parking pass, then apply via the Access Application Form. Once you have been approved, the Access team will be able to swap your general car park pass to the Meadow Disabled Car Park pass. 

Other Car Parks

There are priority Blue Badge parking areas at all car parks, located as close to the entry gate as possible. You do not need to request these in advance, just arrive with your blue badge displayed and speak to a steward when you arrive to be directed to this area. Please be aware that there will be moderate walking distances between these car parks and entry gates. If you struggle with walking long distances, we would advise requesting to park in the dedicated Disabled car park at West Gate. 

Public Transport

‍National Express Coaches can accommodate a variety of access needs on request - to arrange your journey please contact them via [email protected] or calling 0871 781 8181 (charges apply)Visit the National Express website for more information: HTTPS://WWW.NATIONALEXPRESS.COM/EN/HELP/ACCESSIBILITY‍

Coaches and shuttle services from Winchester train station drop off at the public transport hub at West Gate. 

‍Taxi / Drop Off

‍If arriving by taxi or someone is dropping you off, head to the drop off zone at West Gate. 

‍Arriving to the West Gate Access Customer entrance

If you are an approved access customer, we recommend arriving to the West Gate entry. Once you arrive to West Gate, look out for the dedicated Access Customer entrance sign. This will be a different entry point to the general customer queue. From here, you will be directed to a lowered counter wristbanding Box Office for Access Customers only. A member of the Access Team will be there to greet you. 

There will be a short walking distance between the Access Customer entrance at West Gate, through wristbanding & security searches before reaching the accessible transport pick up point inside the Festival, please also be aware that there will be wait times for this service.

Can anyone help me with my bags getting into the Festival?

‍Arriving by Car: We are unable to help with carrying bags from your car to the Access Customer entrance at West Gate. We do not offer an accessible transport service from your car to any of the gate entrances. Please ensure that if you need assistance carrying things, to apply for a Personal Assistant ticket to support you. 

Arriving by public transport & taxi drop off: There is a wheelchair accessible transport service between the public transport & taxi drop off and the West Gate Access Customer entry for wristband exchange. This transport is available to collect you and your PA only. Friends and family & their luggage must make their own way into the festival. 

Please expect a moderate amount of walking distance between the Access Customer lane entrance for wristbanding, entering the Festival and The Meadow accessible campsite. 

After you have entered the internal Festival site, there will be a wheelchair accessible transport service available. This is for use by the D/deaf or disabled customer and their PA only - friends and family must make their own way into the festival. Expected wait times are likely for the accessible transport pick up during busy peak periods. 

Arriving in a live-in vehicle & staying in The Meadow Campsite

Live-in vehicles staying in the Meadow Accessible Campsite will receive a routing pass to direct you to enter the festival via a dedicated Access Customer campervan gate and be directed onwards to The Meadow accessible campsite. Please note that the Meadow accessible campervan route will not be the same entry point as the general campervan field or the car park. If you have already purchased a general campervan pass and would like to swap to stay in your live-in vehicle in The Meadow accessible campsite, please inform us of this via the Access Application Form. 

ACCESSIBLE TOILETS & SHOWERS

Toilets: There are poly-john accessible toilets situated all over the festival site, they are locked in order to manage access and ensure cleanliness. Along with an on-site text service for reporting any issues. 

Boomtown will be using a RADAR key and padlock system for 2024. If you have your own RADAR key please bring this with you, alternatively once approved for access facilities you can borrow a RADAR key for £10, available once you arrive to the Festival and refunded to you once the key is returned back to us. RADAR keys will be available for loan from;

Downtown locations: The Meadow Accessible Campsite & the Downtown Info Point  

Hilltop locations: Hilltop Welfare Tent, Camp Orchid and Camp Skylark.  

Showers: Please note that the accessible showers are only located at The Meadow Accessible Campsite, Camp Orchid and Camp Skylark. 

Please see the ADDED EXTRAS section on the Boomtown website for other site-wide facilities such as hot showers if you are not staying in or using The Meadow accessible campsite facilities.

VIEWING PLATFORMS

There will be raised viewing platforms for D/deaf and disabled citizens at selected main stages. These platforms are for people who need to be seated in order to be able to watch the performances. They are manned during the stages’ operating times. There will be seating and wheelchair charging facilities and an accessible toilet close by.

In 2024, the following stages will have Viewing Platforms: Grand Central, Origin, Engine House and Nexus.

Updated information about the locations of viewing platforms will be released before the festival and in your welcome pack.

Customers requiring use of these platforms can request this by completing the Access Application Form. The viewing platforms are solely for the use of our access customers plus their PA. Due to limited capacity, we are unable to accommodate friends or family on the platform. Every platform has a steward / security managing the space.

Platforms are run on a first come, first served basis with demand varying depending on the time of day, the artist and the stage.

Please note customers using large scooters may be asked to park these at the bottom of the viewing platform ramps when possible to ensure Boomtown can accommodate as many access customers on the platforms as they can.

LOWERED BAR COUNTERS

Lowered countered bars will be situated around the festival site at most bars and near to stages with Disabled Viewing Platforms. If a lowered bar counter is not possible, and when appropriate, a member of staff will be able to come around from the bar to take your order and assist you.

The Access Map, which will be available closer to the Festival, will detail where lowered bar counters are available, this will be sent to all accessibility citizens who have completed the Access Application Form shortly before the festival and will be included in your welcome pack.

BRITISH SIGN LANGUAGE SUPPORT

Boomtown are delighted to have again teamed up with DEAF EVENTS UK to provide BSL interpretation at this year's festival. Find them at the Deaf Events HQ in The Meadow accessible campsite for information, questions and support for Deaf residents.

BSL usually takes place from the viewing platforms and sometimes right in the action at the front of the stage. More info about this will be released shortly before the show.

Please kindly complete the Access Application Form to let the team know if you are interested in using the BSL services provided by Deaf Events UK at next year's Festival.

STROBE LIGHTING AND PYROTECHNICS

Strobe lighting and pyrotechnics are used in many of the stages and venues across the Festival. This is integral to the production of our sets and stages. We will endeavour to provide signs on any stages and venues using strobe and for stage managers to announce when they will be in use, but we cannot promise this. We also aim to release a list of all venues using strobe lighting or pyrotechnics shortly before the festival. If you are affected by strobes or flashing lights, please communicate with venue staff, alternatively, you can talk to The Access Team and Meadow Campsite staff who may be able to provide further information.

PRESCRIBED MEDICINE AND MEDICINE FRIDGES

If you need to bring prescribed medication with you to the festival, please follow these steps: 

  • Bring a copy of your prescription or a doctor’s note in your name which details your medication.
  • Keep the medication in its original packaging.
  • Only bring enough for the duration of your stay.

‍Medical Cannabis - We will need to pre-authorise your medical cannabis in particular so you don't have any problems on entry. Please complete the Access Application form with a copy of your prescription or a doctor's note in your name which details your medication.

‍Medicine Fridges

Medicine can be refrigerated at The Meadow accessible campsite, please apply via the Access Application Form to arrange this. Remember to bring a plastic container, clearly labelled with your name to store all your medicine in.

‍Syringes

Please bring your own supply of syringes and ask The Meadow team to store these in a secure place at The Meadow accessible campsite. Syringes must be disposed of in the clinical waste bin at The Meadow campsite or at the Medical & Welfare tents.

‍Soiled Waste

Can be disposed of in a clinical waste collection bin at the The Meadow Accessible campsite

MEDICAL AND WELFARE

We will have a medical and welfare tent situated in Downtown, close by to The Meadow accessible camping. We also have a medical centre with hospital beds, including high dependency and resuscitation bays situated at Hilltop. Both locations are open 24 hours a day between Wednesday 7th August and Monday 12th August 2023.

More info can be found on the Medical & Welfare section of the Boomtown website: MEDICAL AND WELFARE

MOBILITY SCOOTERS, WHEELCHAIRS AND ACCESSIBILITY DEVICES

Please notify the team if you plan to bring a mobility scooter. You will need to sign an agreement to show you understand the conditions of its use on site. Please apply via the Access Application Form.

If you have a wheelchair or other accessibility aid that needs charging you are welcome to use the charging facilities at The Meadow accessible campsite Access Hub. 

Please apply for use of these facilities via the Access Application Form. 

Boomtown is unable to provide wheelchairs at the Festival so if you require one, you are recommended bringing this with you.

CHARGING FOR MEDICAL DEVICES

Boomtown does not provide electrical hook up to your tent or campervan unless required for an essential medical device, such as CPAP machines. Phone charging does not constitute an essential medical device that requires overnight charge to your tent or campervan. This can be charged at the charging tent in The Meadow.  

Pre-approval for electrical hook up must be requested in advance via the Access Application Form. This service is only provided at The Meadow accessible campsite.

Personal electric hook ups are only approved for those who need overnight, consistent power at their camping location (e.g. CPAP machines). We will ask to see a doctor’s note or diagnosis letter confirming the machine and its overnight use. Please upload a copy of this on the Access Application Form. 

Please also let the team know the type of device you are bringing and its power requirement.

For example: CPAP machine, overnight power supply.

GETTING AROUND

Boomtown is a greenfield site, and a particularly hilly one at that! There are some hard standing roads and metal trackways around the festival but most of the district streets and arenas are grass and the woodland venues are wood chip or sand. The Access Map, which will be available closer to the festival, defines each area so you can plan your routes around the festival.

The Meadow accessible campsite is closer to the action situated in Downtown / West camping. There is a moderate walking distance (between 500m - 1km) from Meadow campsite to the main stages but has a reduced amount of steep hills from other locations.  

You are recommend to stay in The Meadow accessible camping if you have difficulty travelling long distances by foot and will not be bringing a suitable accessibility aid with you such as a mobility scooter or electric wheelchair.

As in previous years, there will be a wheelchair accessible transport service operating on a loop around the Festival site. There will be 2 dedicated Access Customer buses running on the service. 

Please be aware that due to the nature of our site, many of the driving routes are also used by pedestrians. For this reason, the length of time it can take for the accessible bus route to run a full service and reach an accessible bus stop can vary. Boomtown is unable to provide a bus timetable for this reason. 

There will also be a wheelchair accessible transport service between West gate entry point once inside the festival and The Meadow accessible campsite. This is for the access customer and any approved PA only. There will be expected wait times for this service at peak times. 

Further information regarding the accessible transport service and routes will be updated on the website closer to the festival.

If you have a device that needs charging or one off connections to power when in use (Nebuliser) you are welcome to use the charging facility at The Meadow accessible campsite Access Hub.

ASSISTANCE DOGS

Boomtown recognises that guide dogs and assistance dogs offer vital support for people with sensory impairments, mobility issues, psychiatric illness or social disorders. We believe that accredited assistance dogs are, by definition, highly trained and that their owners have had specialised training in the safe and effective use of their dog. We also believe that supporting the welfare of dogs is vital to protect them and ensure they are safe around members of the public. Please refer to the ASSISTANCE DOG POLICY for further information.

Please notify the team if you plan to bring an assistance dog with you. They will send you further information about what evidence we require to authorise one. Once approved you will receive an authorisation letter for your dog to enter the festival. You can apply to bring an Assistance Dog with you via the Access Application Form.

ACCESSIBILITY NEWSLETTER

You will receive  monthly update emails regarding the Accessibility provisions and application process. 

CONTACT

Applications for Personal Assistant tickets and other bookable access provisions are not yet open for the 2024 festival. You will be able to apply via the Access Application Form which will be live in the coming months.

Please make sure to purchase your own ticket, any car or campervan passes and tick the accessibility box at the checkout in order to be contacted by one of our team.

If you have any other questions, please do contact with [email protected]

CAMPING

Is The Meadow a quiet camping area?

The location of the Meadow is specifically chosen so that it ‘s easily accessible from the main attractions of the Town. Boomtown is a lively event, with late-night venues and performances, we would advise that you bring earplugs if you have difficulty sleeping.

I am camping in another part of the Boomtown site with my friends. Can I still use the wheelchair recharging and any other facilities?

Yes. Many people camp with friends in other parts of Boomtown and arrange for their electric wheelchairs to be charged at The Meadow. You will need a wristband to use The Meadow facilities, which can be arranged by CONTACTING THE ACCESSIBILITY TEAM.

I need space to store my wheelchair in my tent. Can I bring a large tent, tipi or yurt?

Yes, but please CONTACT THE ACCESSIBILITY TEAM to tell us what size structure you are bringing and when you plan to arrive so that we can make sure we have a suitable space left to fit you in. The Meadow also has a communal wheelchair charging and storage tent, managed by The Meadow team.

Can my family and friends camp with me in The Meadow?

Yes, alongside yourself and your PA you are welcome to invite up to 2 other friends or family to camp with you in the Meadow. Simply CONTACT THE ACCESSIBILITY TEAM to apply for extra spaces. Please note, there is no childcare available at The Meadow.

Can I bring a caravan or campervan into The Meadow camping field?

Yes, if you need to bring your campervan with you, please purchase a standard campervan pass, then CONTACT THE ACCESSIBILITY TEAM to arrange a swap to The Meadow accessibility campsite. We will arrange your pass and ensure your entry and set up is as smooth as possible.

When does the Meadow open?

The Meadow will be open from 12pm Wednesday 7th Aug to 12pm on Monday 12th August.

SHOWERS & TOILETS

I have heard horror stories about festival toilets, please reassure me!

Boomtown recognizes the importance of adequate, hygienic toilet facilities for all visitors, especially those with medical conditions. We provide wide-access portaloo-type toilets situated throughout the site.

Wide access toilets are locked to ensure cleanliness - RADAR keys for accessible toilets can be arranged via the Access Application Form.

Are showers available?

The Meadow campsite has accessible showers and toilets. We also have a tap for hand washing and drinking water. The showers in The Meadow accessible camping are specifically for use by the disabled customer. Family and friends joining you in The Meadow will need to find alternative options for showering outside of The Meadow.

MEDICAL PROVISION & MEDICINE

Is there anyone who can help with personal care at The Meadow?

The Meadow team is not able to help with personal care, however we do offer Personal Assistance tickets. Please see the PA Tickets section above for more information.

I may need to leave the festival to drive to a local pharmacy or for some other reason. Will I be able to be readmitted?

The festival gates open at 10am each day and close at 9pm. You can leave at any time but you will not be able to get back in after 9pm.

If I get ill I may need emergency admission to hospital. Is this possible?

Boomtown has a fully operational hospital on site, full ambulance access and emergency exit routes. The Meadow campsites have 24/hr a day radio contact with Event Control who handle any emergency response required. Please make sure you carry medical information with you at all times and inform The Meadow staff of any concerns.

For more information on the medical and welfare facilities available on site, please see the MEDICAL & WELFARE SECTION on the Boomtown website or email [email protected] for further info.

Are there facilities for disposal of clinical waste?

Yes - but further information on this will be available at a later date.

I need to store my medicine in a refrigerator.

Refrigeration for medicine can be provided at The Meadow on request via the Access Application Form. If you have specific individual medical needs please CONTACT THE ACCESSIBILITY TEAM and we will check with the festival medical service. Please put your medicines in a plastic container with your name and contact details on it.

TICKET & TRAVEL

I have a blue badge, what does that mean for me?

There are reserved blue badge spaces at all public car parks - You still need to purchase a car parking pass in advance on the ticket page.

I am travelling by car, how do I get to Boomtown?

The festival is held at the Matterley Estate near Winchester. Directions will be sent out via email with your ticket.

I am travelling by train, what is the closest rail station?

The closest main rail station is Winchester which is about three miles away - NATIONAL RAIL ENQUIRIES website has information for passengers with accessibility needs and the DPTAC also offers comprehensive advice for travellers with disabilities.

Who is the coach provider and do they have info for passengers with accessibility needs?

Our coach provider is National Express and all coach tickets can be purchased separately via our ticket page. For any information on their accessibility services please contact them via [email protected] or calling 0871 781 8181 (charges apply)

I want to get to Boomtown by public transport. Is this possible?

Yes, check out the ticket page for a breakdown on all public transport ticket packages available.

GENERAL

What Will My PA have access to?

Your PA ticket will replicate your ticket meaning that if, for example, you have purchased a Camp Orchid pass, the PA ticket will have this added to their ticket at no extra cost. PAs will be able to gain access to any associated campsite that the access customer has booked - either Camp Skylark or Camp Orchid.

However, if you are camping in Camp Skylark, all customers including Personal Assistant tickets must pay for accommodation. If you are travelling by coach, PA tickets will automatically be added to the same coach journey as you (the access customer).

Will strobe lighting be used at Boomtown?

Yes, strobe lighting is used in the venues and outdoor arenas. This is integral to the production of our sets and stages. Boomtown will provide signs on any stages and venues using strobes. We also endeavour for stage managers to announce when they will be in use, but we cannot promise this. If you are affected by strobes or flashing lights, please communicate with venue staff, alternatively, you can talk to The Meadow staff who may be able to help.

What are ground conditions like?

Boomtown is a greenfield site and routes between stages are usually grass. If the ground conditions are muddy, electric wheelchairs will quickly run out of juice. We advise you to bring a back-up manual wheelchair that can be pushed if necessary. Boomtown site has a lot of hills!

What do I need to do to bring my mobility scooter with me?

If you are planning to bring a mobility scooter please CONTACT THE ACCESSIBILITY TEAM to approve this in advance. You will be asked to sign an agreement for its use when on site.

Can I bring my dog with me?

No pets are allowed on site. The only animals permitted are assistance dogs and these are admitted on a case by case basis. Please CONTACT THE ACCESSIBILITY TEAM to approve your assistance dog in advance.

DID YOU KNOW?

The festival donates money from ticket sales to local charities every year and release a festive fundraising CD at Christmas.

OFFICIAL WEBSITE

BoomtownFair.co.uk

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