Access review for Thorpe Park Resort – Chertsey.

VENUE: Thorpe Park, Chertsey

ADDRESS: Staines Rd, Chertsey KT16 8PN

CONTACT: 01932 577131 // [email protected]

ACCESS INFO

If you can provide proof of any of the following documents you are entitled to bring one personal assistant to Thorpe Park free of charge.

. Entitlement to Disability Living Allowance for children under 16 or DLA/Personal Independent Payments (PIP) for those aged 16-64

. Attendance Allowance or Carer's Allowance letter of award

. Incapacity Benefit books, or a letter notifying the recipient that the benefit has been awarded Incapacity Benefit or Employment and Support Allowance (ESA)

. A valid Blue Badge

. A registration card known as the BD8 or a Certificate of Visual Impairment (CVI)

. A local authority registration document which is local to the attraction where it is being submitted

. A recognised Assistance Dog ID Card

. Credibility’s Access Card

If a disabled guest wishes to use a promotional voucher please note there is no distinction between disabled and non-disabled visitors with ticket prices or promotions.

Accessible parking is situated next to the Welcome Arch, although all cars must pay for this service when they exit.

Assistance dogs are welcome in the park, although for obvious reasons not on the rides. No dog must be left unattended in the park at any time so whilst you are on a ride they must be left with another member in your party.

Wheelchairs are available to hire from the Island Help and Information point for a £50 deposit.

Accessible toilets are located around the park and can be found with ease using the Thorpe Park App

Each ride has its own level of restriction, so please bear in mind some rides may not be suitable for every guest with a disability.

Thorpe Park offers a Ride Access Pass which allows disabled guests to ride with up to three additional people, providing one is over the age of 14, and skip the queue. The ride operator will record how long the queue is which will indicate when you may board another ride of that nature. You must register to qualify for a Ride Access Pass at the Island Help and Information point located in the Lower Dome, apposite the Island Access Hub and Depth Charge, once you have registered your details will be saved on the database so you will not have to register again at Thorpe Park or Alton Towers Resort, LEGOLAND Windsor Resort and Chessington World of Adventures.

Please bear in mind being registered disabled does not necessary qualify you for a Ride Access Pass. You will find a Changing Places facility in The Dome which is accessible by a RADAR key, if you do not have one please speak to someone at the Island Help and Information point who can loan you one for a £10 deposit.

To comply with Covid-19 guidelines all Ride Access Passes must be pre-booked by emailing [email protected] with details of the disabled persons…

. First name

. Last name

. The date of your first visit (when you will collect your pass)

. Evidence of your disability. To do so, please ensure that you have one of the following documents (dated within the last 24 months), and attach a scanned copy of this to your email:

You will need to show proof of one of the following to qualify for a Ride Access Pass…

. A certified NHS Letter from your doctor or consultant clearly stating why you are eligible for the policy (dated within last 2 years)

. A letter from a professional body (e.g Nurse, Bupa Healthcare Advisor) clearly stating why you are eligible for the policy (dated within last 2 years)

. A DLA, DWP or PIP letter stating you are entitled to higher rate mobility allowance – please note we will only accept higher rate mobility allowance for a Ride Access Pass, no other letters will be accepted (dated within last 2 years).

. A blue badge along with an additional form of photographic identification

. A valid Access Card - New for 2020 – We will accept guests who present an Access Card with the Queueing logo on it. (These cards are available from the access card website)

The Thorpe Park Shark Cabins offer a limited number of accessible rooms upon request on a ground floor with wheelchair access and wet rooms. There are also rooms with flashing smoke detectors for guests with hearing loss. All accessible rooms are installed with assistance alarms although you are requested to speak to Hotel Reception if you require additional assistance in an event of an emergency. To request an accessible room at the Shark Cabins please call 0300 332 1423

Accessible dogs are welcome at the Shark Cabins, but please notify the hotel prior to your visit should you wish to bring one.

If you have any further questions please email [email protected]

DID YOU KNOW?

Thorpe Park’s first rollercoaster was Space Station Zero which opened in 1984.

WEBSITE            

Thorpe Park Resort