A disabled customer was horrified when they went to the accessible toilet at their local Wagamama’s to find it was full of crates containing meat, fruit and vegetables.
Harriet Betts shared the story on Facebook publically shaming the Winchester branch of the popular Japanese restaurant.
Since the footage appeared online last Friday Wagamama’s has said it will launch a full investigation.
The video also caught the eye of Winchester City Council and Environmental Health who are also looking into the incident.
Betts, who has Multiple Sclerosis, said she was shocked when she opened the toilet door to be confronted by piles of food stored on top of one another.
In her Facebook post Ms Betts, from Whiteley, Hants, wrote: 'This is bloody disgusting.
'There is the issue with cutting out the disabled toilet access.
'I think Environmental Health might disagree [that there was no issue].
'The team never spoke to me at all until I went back in and asked the manager on his opinion.
'I am myself disabled - I have Multiple Sclerosis and had need to have access to a disabled toilet.
'I also have a lot of friends that are also in similar situations with disabilities. If you don't know how it feels to be an adult and not make it to the toilet please have a think about how humiliating that is.
'I didn't speak [or] shout at any member of staff... I went back and had a quiet word with the manager.
'I asked him very nicely what his thoughts are.
'Obviously had his response been different I would not have made this public.
'Winchester Environmental Health have been in touch with me.’
A Wagamama's spokesman said: 'An investigation has been launched after a supplier delivered food products during a busy lunchtime service and incorrectly left them in an accessible toilet.
'This was soon discovered and all the food was immediately disposed of. There is no suggestion that this is anything other than a regrettable isolated incident of human error but nevertheless will be thoroughly reviewed to discover how this happened.
'Winchester Wagamama has a five star food rating and prides itself on exceptionally high standards, food storage and preparation and would like to apologise for this incident.'
The word wagamama is Japanese for "self-indulgent", "self-centred", "disobedient", or "wilful" and is most often translated by the brand as "naughty child".
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