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Legoland humiliates disabled visitor

Sebby Brett at legoland
Sebby Brett at legoland Image credit:

A mother was left ‘picking up the pieces’ after her disabled son was ‘humiliated’ at Legoland.

Five-year-old Sebby Brett, from Gloucestershire, has an undiagnosed similar to cerebral palsy which stops him from walking.

Undergoing four operations within the past year his mother, Joanne, treated him to a well-deserved day out at the theme park in Windsor, but it didn’t go according to plan.

Just before the boy was about to board the Ninjago ride a member of staff said he had to prove he could walk in case of an emergency. Sebby was instructed to hold his mum’s hand and walk three steps but after completing the practice he was told he would need to repeat the process.

Mrs Brett said: 'It was humiliating, and a totally arbitrary number. Are they saying you are only ever three steps away from danger?

'Everyone was watching, and knew we were the reason the ride was delayed.

'Anyone that knows Sebby has been bored to death by his knowledge and love of Ninjago.

'If they'd have asked him to do it a month ago he wouldn't have been able to and it would have ruined the whole day.'

After the ride Sebby asked his mum: 'Why would they make a disabled person walk? It really hurt.'

Joanne was not told that most of the attractions at the park are not accessible to some visitors with a disability before she purchased a disabled pass.

She is now campaigning for Legoland to renew their policies.

'I don't agree with their three-steps rule, but they should have done this in private, at the start of the day so Sebby didn't have to repeat it in front of other people,’ Joanne said.

'It's humiliating. They also need to reconsider how inclusive their park is.'

A spokesman for Legoland said: 'The health and safety of our guests is always our priority and we have a number of requirements in place to allow our guests with disabilities and additional needs to enjoy our rides.

'On some rides, such as Lego Ninjago The Ride, guests are required to walk unaided. This is necessary in the case of guests being evacuated from the ride, as they would be required to walk during the evacuation process.

'We are always working to make the resort more accessible and constantly review our processes.'

Warren Kirwan, from Scope, said: 'Disabled children shouldn't get a worse service and be made to feel unwelcome.

'Theme parks should be built for everyone to use, and staff should be trained to cater for all.

'Together, we can build a better future where everyone has an equal chance to take part.'

The original Legoland was built in Denmark.