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Government introduce Disabled Persons Passenger Charter

man in a wheelchair about to get into a black cab
man in a wheelchair about to get into a black cab Image credit: disabilityinsider.com

The government has joined forces with a national disability charity to launch a Disabled Persons Passenger Charter for bus, coach, taxi, private hire vehicles and rail.

Following on from the unveiling of their National Disability Strategy in 2021 the conservative party has teamed up with Scope to make journeys less stressful for disabled travellers by offering advice on what to do when travel is disrupted across England.

Wendy Morton, Accessibility Minister, said: “I am delighted that we will be partnering with Scope to develop a charter for disabled passengers that will help boost confidence across our road and rail network.

This practical guide will pull together disabled passengers’ rights so they understand how they can get from A to B with the dignity and ease they deserve.”

A study conducted by Scope highlights barriers disabled travellers can face, such as numerous documents outlining their rights.

The new charter will introduce information presented on one easy-to-use format which will be published online.

Mark Hodgkinson, Scope Chief Executive, said: “We are delighted to work with the Department for Transport to develop a Passenger Charter. Thousands of Scope supporters have backed calls for this vital step towards transforming a system that sometimes makes travel unnecessarily hard, if not impossible, if you are disabled.

“Public transport should be accessible for everyone and this charter will help disabled passengers better understand their rights, the standards they should expect across the network and how to hold providers to account when travel goes wrong.”

The government has also pledged to support the building of accessible pedestrian and transport infrastructure while making sure that public spaces are open to all.