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ASDA workers praised for helping disabled customers

carl and mel standing in front of an asda delivery van
carl and mel standing in front of an asda delivery van Image credit:

A thoughtful supermarket worker has been recognised for his commitment to the community after they helped a disabled couple with their online order.

Asda staff member Carl was told he went “above and beyond” his duty after he worked out of hours to ensure the customers received their delivery.

He has now been praised alongside his manager Mel for their “kind gesture”.

The store spokesman told HullLive: "When a disabled customer was having difficulties with his computer and couldn't get online to order groceries for himself and his wife, home shopping colleague Carl from our Bilton store went round to their house to fix the problem himself.

"The customer was so taken aback with the kind gesture that he contacted the store to thank the home shopping team for their help, especially Carl and section leader Mel."

The customer told Asda: "I'm over the moon. I couldn't be more grateful. I can't speak highly enough of your staff."

The Asda spokesman said: "Both he and his wife are disabled and are dependent on deliveries of shopping from this store.

"The colleague couldn't help over the phone so Carl went to their house after work to sort the problem out.

"This was outstanding service. I'm really proud to work with such wonderful, thoughtful and caring colleagues."

The supermarket’s manager said Carl and Mel “are always going above and beyond for their customers."

Carl and Mel have both now been nominated for an Asda customer service award by the store's Food Hall Manager.